This English translation is provided for convenience only. The German version is legally binding.

General Terms and Conditions

1. Scope

The following General Terms and Conditions apply to all orders placed through our online shop by consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business customer is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

Towards business customers, these Terms and Conditions also apply to future business relations without our having to refer to them again. If the business customer uses conflicting or supplementary general terms and conditions, their applicability is hereby objected to; they only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Dr.Engling & Siemers GbR.

By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You may first place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a further confirmation by email.

A binding contract may also come into effect earlier, as follows:

The language available for the conclusion of the contract is German.

We store the text of the contract and send you the order data and our Terms and Conditions by email. You may also view the Terms and Conditions at any time here on this page. For security reasons, your past orders are no longer accessible via the internet.

3. Delivery terms
Shipping costs are added to the stated product prices. You will find further details on the amount of the shipping costs with the offers.

You generally have the option of collecting the goods from Dr. Engling & Siemers GbR, Egelsee-Schlag 26, 23911 Ziethen, Germany, during the business hours stated below: by prior arrangement.

We do not deliver to packing stations.

4. Payment
The following payment methods are available in our shop:

Payment in advance
If you select payment in advance, we will provide our bank details in the order confirmation and deliver the goods once payment has been received.

PayPal
You pay the invoice amount through the online provider PayPal. As a rule, you must be registered there or register first, authenticate yourself with your access data, and confirm the payment instruction to us. You will receive further information during the order process.

Cash on collection
You can pay for your goods in cash when collecting them.

5. Retention of title

The goods remain our property until payment has been made in full.

The following applies additionally to business customers: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale, in the amount of the invoice value, irrespective of any combination or mixing of the goods subject to retention of title with a new item, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

6. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurer.

7. Warranty and guarantees

The statutory law on liability for defects applies. Information on any additional guarantees that may apply and their precise terms can be found with the respective product and on dedicated information pages in the shop.

8. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives, or our vicarious agents

In the event of a breach through slight negligence by us, our legal representatives, or our vicarious agents of material contractual obligations whose fulfilment is essential to the proper performance of the contract and on whose observance the contracting party may regularly rely (cardinal obligations), liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.

Claims for damages are otherwise excluded.

9. Final provisions

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.