This English translation is provided for convenience only. The German version is legally binding.

Privacy Policy Amazon Customer Care

(“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This privacy policy describes what types of personal data we collect, how we use it, and how we protect it when you use our website, mobile applications, and smart lock products (the “Services”). By using the Services, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services and to ensure the proper functionality of our products. The following types of information are collected:

1.1 Personal Data

When you use our Services, we collect personal data such as:

• Contact information: Name, email address, phone number, billing/delivery address.
• Account information: User account data, usernames, passwords, account settings, and preferences.
• Payment information: Credit card information, billing details, and payment data for purchases.
• Product registration information: Details you provided when registering your Veise product for warranty and support.
• Customer support information: If you require support or provide feedback, we may collect communication records such as phone calls, emails, and chat logs.

To optimize our products and services, we may also collect demographic information such as your gender, age, and preferences (provided you supply this voluntarily).

1.2 Device Information

We collect technical data about the devices you use to access the Services. This includes:

• Device identifiers: Device type, operating system, browser type, IP address, and MAC address.
• Usage information: Data about your interactions with the Services, including the pages visited, the time spent on the website, the features used, and search queries.
• Location data: If you have enabled location services, we may collect your precise or approximate location via GPS or IP address.
• Device-specific information: Additional details such as your device’s hardware model, operating system version, unique device identifiers (e.g. serial numbers), and mobile network information.

This data helps us provide an optimal user experience and tailor our Services to the device you use and its environment.

1.3 Biometric Data

Where applicable, we may collect biometric data such as fingerprints or facial recognition data to enable secure access via smart locks. This includes:

• Fingerprint data: If you choose to register your fingerprint for quick access to your smart lock, we collect fingerprint data to authenticate your identity.
• Facial recognition data: If your device supports facial recognition, we may collect facial data for secure and convenient access.

Biometric data is used exclusively for access authentication and is processed and stored securely to prevent unauthorized use.

1.4 User-Generated Data

When interacting with our products, in particular via smart devices, we may collect the following:

• Voice and video data: Data from voice assistants, cameras, or other interactive smart features (where applicable). This data helps improve the functionality of voice recognition or video surveillance features and ensures optimal performance.
• Behavioral data: Usage patterns, device settings, and logs from smart devices to improve functionality and user experience. This includes interaction frequency, command history, and configuration settings.

User-generated content is used exclusively to improve our services and features, and we ensure that such data is anonymized or handled in compliance with data protection requirements.

1.5 Communication Data

If you contact us for support, feedback, or any other form of communication, we may collect the following information:

• Customer support interactions: Information about support requests, including emails, phone calls, or chat logs. This helps us improve customer service and resolve issues quickly.
• Feedback and reviews: If you provide feedback or submit a product review, we may collect this data to better understand customer satisfaction and identify areas for improvement.

We use this communication data for service optimization, customer care, and to provide personalized support where needed.

1.6 Sensor Data and Smart Home Integration

If your smart lock is integrated with other smart home devices or sensors (such as motion detectors, smart lights, or security cameras), we may collect data from these devices to improve the functionality of our Services. For example:

• Sensor data: Data on door opening/closing, temperature, humidity, and movement patterns in the vicinity of your smart lock.
• Smart home integration: If you link your smart lock to other smart home systems, we may collect data related to interactions between your smart lock and other devices.

We ensure that all cross-device data is handled securely and used exclusively to improve the user experience.

1.7 Data Sharing by Third Parties

In some cases, we may share certain information with trusted third parties in order to provide and improve our Services. This may include the following:

• Service providers: We may share personal data with third-party providers for purposes such as payment processing, cloud storage, or customer support.
• Business partners: If you opt in to additional services or promotions, we may share limited data with our business partners to provide these services.
• Legal compliance: We may share your data with third parties if required by law or to protect our legal rights.

Any sharing of personal data is subject to strict data protection requirements and is carried out in a manner that respects your privacy rights.

1.8 Data Storage and Security

We take the security of your personal data seriously and implement technical and organizational measures to protect it. This includes:

• Data storage: Personal data is stored on secure servers, and we use encryption and other security protocols to prevent unauthorized access.
• Data transmission: We use secure transmission protocols (such as SSL) to ensure that your data is protected while in transit between your device and our servers.
• Access control: Access to your personal data is restricted to authorized personnel who need this information to perform their duties.

2. How We Use Your Information

We use the personal data we collect for various purposes aimed at providing and improving our Services and personalizing your experience. The main purposes of use include:

2.1 Providing and Managing Services

We use your data to:

• Grant you access to our Services, including mobile applications and smart lock products.
• Manage your account, maintain your settings, and authenticate you when necessary.
• Process orders, carry out transactions, and provide products or services you have requested.
• Provide customer support and respond to your inquiries, concerns, or feedback.

2.2 Improving Product Functionality

We analyze how you interact with our products and Services in order to:

• Improve the functionality and performance of our smart locks and other products.
• Diagnose errors, fix bugs, and develop new features or updates.
• Optimize your experience by refining the user interface and design elements.

2.3 Personalization and Recommendations

To improve your experience, we use your data to:

• Customize content, features, and recommendations based on your preferences and past behavior.
• Provide you with targeted advertising, promotions, and offers relevant to your interests.
• Synchronize your preferences and settings across all devices and platforms.

2.4 Communication and Marketing

We may use your contact information to:

• Send you updates, newsletters, and communications about our products, services, and promotions.
• Inform you about important changes to our Services, policies, or terms and conditions.
• Invite you to surveys, feedback requests, or market research activities to improve our offerings.

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

2.5 Security and Fraud Prevention

We use your personal data to:

• Protect the security and integrity of our Services, networks, and systems.
• Detect, prevent, and respond to fraudulent activities, unauthorized access, or misuse of our products and services.
• Investigate and record security incidents and take appropriate measures to prevent future violations.
• Enforce our terms and conditions and policies.

2.6 Legal Compliance

We use your data to fulfill legal obligations, including:

• Compliance with applicable laws, regulations, and regulatory requirements.
• Responding to legal proceedings, such as subpoenas, court orders, or other requests from government authorities.
• Protecting our legal rights, our property, and our interests, as well as the rights of our users and partners.

2.7 Research and Analysis

We use aggregated or anonymized data for:

• Conducting research and analysis activities to understand trends, usage patterns, and market insights.
• Developing new products, services, or features based on users’ needs and preferences.
• Creating reports, statistical analyses, and business intelligence insights.

2.8 Integration with Third-Party Services

If you choose to integrate our Services with third-party platforms or services (such as smart home systems or cloud storage), we use your data to:

• Facilitate the integration and ensure that our products work seamlessly with these services.
• Synchronize data between our Services and the third-party services as you have requested.

Please note that the use of your data by third-party services is subject to their own privacy policies.

3. Sharing Your Information

We respect your privacy and do not share your personal data with third parties without your consent, except in the cases described in this policy. We may share your information with the following parties:

3.1 Service Providers and Partners

We work with trusted third-party providers to support various aspects of our Services, including:

• Payment processing: We share payment information with authorized payment processors to process transactions and complete your orders.
• Cloud storage: We use cloud storage providers to securely store and manage your data.
• Customer support: Third-party providers may help us provide customer support services, such as handling inquiries or managing helpdesk systems.
• Analytics and marketing tools: We use analytics services (such as Google Analytics) and marketing platforms to track the performance of our website, analyze user behavior, and provide targeted advertising.

These service providers only have access to the information they need to perform their duties and are contractually obligated to treat your data confidentially and protect it.

3.2 Business Partners

If you opt in to additional services, promotions, or partnerships offered by our business partners, we may share limited personal data with these partners in order to provide these services. We ensure that such partners comply with our data protection standards.

3.3 Integration with Smart Home Systems

If you integrate your smart lock with third-party smart home platforms (such as Amazon Alexa, Google Home, or Apple HomeKit), we may share data with these platforms to enable the functionality. The use of your data by these platforms is subject to their own privacy policies.

3.4 Legal and Regulatory Requirements

We may disclose your personal data if we are legally required to do so or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, or legal proceedings.
• Respond to subpoenas, court orders, or other legal requests from government authorities.
• Protect our rights, our property, or our safety, as well as those of our users or the public.
• Detect, prevent, or address fraudulent, illegal, or harmful activities.

3.5 Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change and inform you of your rights regarding your personal data.

3.6 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not personally identify you with third parties for research, analysis, marketing, or other business purposes. This data cannot be used to draw any conclusions about your identity.

3.7 With Your Consent

We may also share your personal data with third parties if you have given your express consent to do so. We will inform you about which data is shared and for what purpose.

4. Your Privacy Rights

We are committed to giving you control over your personal data. Depending on your location, you may have certain rights regarding your data under applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

4.1 Right of Access

You have the right to access the personal data we hold about you. Upon request, we will provide you with a copy of your data, subject to certain exceptions under applicable laws.

4.2 Right to Rectification

If you believe that the personal data we hold is inaccurate, incomplete, or outdated, you have the right to request the rectification or updating of your data. We will take reasonable steps to ensure that your data is accurate.

4.3 Right to Erasure

You have the right to request the deletion of your personal data under certain circumstances, including:

• When the data is no longer necessary for the purposes for which it was collected.
• When you withdraw your consent to processing and there is no other legal basis for the processing.
• When the data has been processed unlawfully.
• When deletion is required to comply with a legal obligation.

Please note that we may not be able to delete your data if we have a legal obligation to retain it.

4.4 Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data under certain circumstances, including:

• When you contest the accuracy of the data (while we verify its accuracy).
• When the processing is unlawful but you object to the deletion of the data and instead request a restriction of its use.
• When we no longer need the data for the original purposes, but you need it for the establishment, exercise, or defense of legal claims.

4.5 Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transfer this data to another controller, where technically feasible.

4.6 Right to Object

You have the right to object to the processing of your personal data on certain grounds, including:

• Processing for direct marketing purposes: You may object to the processing of your data for marketing purposes at any time.
• Processing based on legitimate interests: You may object to the processing of your data based on our legitimate interests, unless we can demonstrate compelling legitimate grounds for the processing.

4.7 Right to Withdraw Consent

If we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out before the withdrawal.

4.8 Right to Lodge a Complaint

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the competent data protection authority in your country. However, we encourage you to contact us directly first so that we can try to address your concerns.

4.9 Exercising Your Rights

To exercise any of the rights mentioned above, please contact us using the contact details provided in the “Contact” section at the end of this policy. We will respond to your request within the timeframes required by law. We may ask you to verify your identity before responding to your request in order to ensure the security of your data.

5. Data Security

We take the security of your personal data very seriously and implement appropriate technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

5.1 Encryption

We use industry-standard encryption technologies to protect your data both in transit (e.g. via SSL/TLS) and at rest. This ensures that your sensitive information, such as payment details and biometric data, is protected from unauthorized access.

5.2 Access Control

Access to your personal data is restricted to authorized personnel and service providers who need this information to perform their duties. We use strict authentication and authorization procedures to ensure that only authorized persons can access your data.

5.3 Data Storage and Protection

We store your data on secure servers protected by firewalls, intrusion detection systems, and other security technologies. We conduct regular security audits and assessments to identify and remedy vulnerabilities.

5.4 Physical Security

Our data centers and facilities are protected by physical security measures such as access control systems, surveillance cameras, and security personnel to prevent unauthorized access.

5.5 Employee Training

We regularly train our employees and contractors on data protection and security practices to ensure they understand the importance of protecting your data and follow the appropriate procedures.

5.6 Monitoring and Incident Response

We continuously monitor our systems for suspicious activity and potential security breaches. In the event of a security incident, we have a response plan in place to minimize the impact and notify affected users in accordance with applicable laws.

5.7 Limits of Security

Although we take all reasonable measures to protect your data, no security system can be absolutely secure. We cannot guarantee the absolute security of your data, but we are committed to taking all practicable steps to minimize risks and protect your information.

6. Data Retention

We store your personal data only for as long as necessary to fulfill the purposes stated in this privacy policy or as required by law, accounting rules, or regulatory requirements. The retention period may vary depending on the type of data, the purposes for which it was collected, and the applicable legal requirements.

6.1 Retention for the Provision of Services

We store your account information for as long as your account is active or as long as necessary to provide you with ongoing customer support, updates, and product warranties. If you close your account, we may retain certain information for a reasonable period of time to comply with our legal obligations.

6.2 Retention for Legal Compliance

We may also retain personal data for the period necessary to fulfill legal obligations, resolve disputes, enforce agreements, or for other legitimate business purposes.

6.3 Deletion and Anonymization of Data

Once your personal data is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our data retention and deletion policies. If you would like to request the deletion of your data, please contact us using the details provided in the “Contact” section below.

7. International Data Transfers

As a global company, Veise may transfer your personal data to countries outside your home country, including jurisdictions that may not have the same data protection laws as your country of residence.

7.1 Consent to International Transfers

By using our Services, you consent to the transfer of your personal data to these countries, including, where applicable, the United States, the European Union, or other regions with different data protection laws.

7.2 Safeguards for Cross-Border Data Transfers

To ensure the protection of your personal data in international transfers, we take measures to ensure compliance with applicable data protection laws. These steps include the use of mechanisms such as Standard Contractual Clauses (SCCs) or other legally recognized transfer methods that ensure an adequate level of protection for your data, even in countries with lower data protection standards.

7.3 Cross-Border Compliance

We are committed to complying with applicable data protection regulations such as the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA), as well as other relevant data protection laws for international data transfers. You have the right to inquire about safeguards for your data and to request further information about how your personal data is protected in cross-border transfers.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the performance of our Services, personalize your experience, and help us analyze how users interact with our website and Services.

Cookies are small text files placed on your device when you visit our website or use our Services. These technologies enable us to:

• Improve website performance: We use cookies to analyze user behavior on our website so that we can improve functionality, enhance content, and optimize the user experience.
• Personalize content and ads: We tailor content and advertising to your preferences and past behavior. This helps us provide you with relevant information and advertising.
• Track analytics: We use tools such as Google Analytics to monitor website traffic, track user behavior, and gather insights into how we can improve our Services and the user experience.

8.1 Managing Cookies

You have the option to control and manage the use of cookies via your browser settings. You can choose to block or delete cookies, or to receive notifications when cookies are used. Please note, however, that disabling cookies may affect the functionality of certain parts of our Services, such as the shopping cart or login features.

8.2 Google Analytics

We use Google Analytics, a web analysis service provided by Google, Inc., to collect data about website traffic and user interactions. Google Analytics helps us monitor and improve the performance of our website. The data collected includes information such as your IP address, browser type, operating system, and the pages visited.

For more information about how Google collects and processes data when you visit our website, please see Google’s privacy policy. You can disable Google Analytics tracking by downloading and installing the Google Analytics opt-out browser add-on from the Google website.

8.3 Cookie Consent for Users in the EU and California

For users in the European Union (EU) or California, we provide options for consenting to cookies in accordance with applicable laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By continuing to use our Services, you consent to the use of cookies. You can manage your cookie preferences via the cookie consent management tool provided on our website.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by Veise. These third-party services may collect and use your personal data in accordance with their own privacy policies. We accept no responsibility or liability for the actions or privacy practices of third-party services.

9.1 Third-Party Privacy Practices

We recommend that you review the privacy policies of any third-party websites or services you visit via links on our website. We are not responsible for the content, security, or privacy practices of third-party websites, and the inclusion of these links does not imply any endorsement of or affiliation with such third parties.

9.2 Third-Party Advertisers

Our website may contain third-party advertising. These advertisers may use tracking technologies such as cookies to collect data about your online activities and serve you relevant ads. If you have concerns about the practices of these third parties, we recommend that you read their privacy policies directly.

10. Children’s Privacy

Our Services are not directed at children under the age of 13 (or the corresponding minimum age in your jurisdiction), and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete this information as quickly as possible.

If you are a parent or guardian and believe that we have inadvertently collected personal data from your child, please contact us immediately at support@iveise.com. We will address the situation promptly and take appropriate action.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. If we make material changes to this policy, we will inform you by means of a notice on our website, by email, or via other appropriate communication channels.

We recommend that you review this privacy policy regularly to stay informed about our data protection practices. Your continued use of our Services after changes have been published constitutes your acceptance of the updated terms.